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‎10-04-2024 09:36 PM

HP Recommended

Replaced cartridge but still says its missing or damaged.  How do I fix this?

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2 REPLIES 2

‎10-07-2024 08:36 AM

HP Recommended

Hi @SushiMeke,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

To be able to answer you effectively, we need some information.

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Nal_NR-
HP Community Moderator



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‎11-26-2024 07:54 PM

HP Recommended

Officejet Pro 6830.

I received the error message "One or more cartridges appear to be missing or damaged."  I replaced the yellow HP cartridge, which was installed in the printer, with a brand new yellow HP cartridge.  Reset the printer but the message still appears and I cannot use the printer.  I'm trying to replace a printer in HP Instant Ink as I moved to another home.

Is the problem due to the printer head and not the cartridge?

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