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‎11-24-2023 02:39 PM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Similar to other users, I installed an out-of-warranty genuine HP cartridge and received the following error "This cartridge is an older generation cartridge that does not work in your printer..."

 

I am looking for a remedy. It appears users are contacted directly by HP to resolve.  Is that the only course of action? 

Category:
3 REPLIES 3

‎11-27-2023 12:58 PM

HP Recommended

Hi @KDVOLK,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Printer.

 

Kindly refer to the steps on this link and let me know if that resolves the issue.

 

Also, update the printer firmware by clicking on this link.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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‎11-28-2023 03:06 PM

HP Recommended

Thank you for your response.  I have tried both steps and my printer will not work with the cartridge I have. It seems odd that I purchased and installed 2 of 3 cartridges and they work fine (all with warranty expiration dates in 2020) but the yellow one is not working. I realize that I've had this cartridge on the shelf for quite some time but I'm disappointed that the genuine cartridge will no longer work.

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‎11-29-2023 08:36 AM

HP Recommended

Hi @KDVOLK,

 

If the cartridge expiration date has expired and a particular ink cartridge is not working.

Then you will have to replace the cartridge which has an error with a new one.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

Was this reply helpful? Yes No
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