Cartridge or Account Issue

[Dantriplow42]

Hi, 

I am getting the error 'cartridge or account issue'. 

For context, my account was suspended due to a failed payment after I had my wallet stolen and had to cancel my bank card. I have since reset the printer and set it up again. Now I am unable to print. 

What do you suggest? 

Thanks

Daniel 

[Nal_NR]

Hi @Dantriplow42,

Welcome to the HP Support Community. 

I'd be glad to help you! 

There are four main reasons why you might be unable to print with HP Instant Ink cartridges.

You canceled.

• Instant Ink cartridges only work in enrolled printers. To continue printing, remove the Instant Ink cartridges from your printer and purchase Original HP Ink or Toner directly from the retailer of your choice. Or re-enroll in Instant Ink.
• HP All-In Print Plan printing services end immediately if you cancel within 30 days of enrollment, or at the end of your billing cycle if you cancel later. Printers must be returned to HP after cancellation.
• The printer was disconnected from the internet. Reconnect your printer to resume printing.
• The message Cartridge cannot be used until printer is enrolled in HP Instant Ink displayed. Your printer must be enrolled to use Instant Ink cartridges. See How do I fix cartridge errors associated with printer enrollment? for help.
• The message There is a problem with your HP Instant Ink account displayed. Your credit card may be expired. To update your payment information:

Note: Fill in all the fields: card number, CVV, and expiration date. Make sure postal codes are in the correct format.

Instant Ink for Home / Home Office:

• Sign into your Instant Ink account.
• Click Account in the left menu, then Billing or Shipping & Billing.
• Click Manage your payment method under your payment method.
• Instant Ink for Business with LaserJet 3000/4000 printers:
• Sign into your Instant Ink for Business account.
• Open Account in the left menu, then Billing.
• Expand the section for your current billing method and click Update Payment.
• Select Business and then enter your payment details.

HP All-In Plan for Print

Go to the HP Smart website, click Sign In, and enter your account credentials.

Click Account in the left menu, then Shipping & Billing.

Click Manage your payment method under your payment method.

Printing should be restored within 30 minutes. If not, contact your card issuer.

Click here for more information. 

You may also refer to Instant Ink account management

Hope this helps! Keep me posted for further assistance

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