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‎01-22-2024 08:52 AM

HP Recommended
Product: HP ENVY 6055e All-in-One Printer

I recently cancelled my instant ink account and now my printer is giving me an error. My HP smart app says cartridge or account issue. The last time I cancelled my instant ink I had a heck of a time printing consistently. I had someone help me and resigned me up for free on the instant ink account...makes me think I have to have an instant ink account to print which is ridiculous. Please advice. Thank you. 

Category:
31 people had the same question
1 REPLY 1

‎01-24-2024 11:44 AM

HP Recommended

Hi @AundreaW,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

It seems like your HP printer is configured to work with HP Instant Ink. I will need a few additional details to help you with this.

 

I request you to share all the details in a private message. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

To understand the issue and help you, please share the details listed below:

• Registered email address and the serial number of the printer.

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

Rachel571 

HP Support

.
Sneha_01- HP support
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