Cartridge probem - cartridge does not communicate with printer

[S_Anna]

HP ENVY Photo 6234 printer gives cartridge problem error message: The indicated cartridges are not communicating correctly with the printer. I am unable to print now.

I have followed instructions on this forum to clean the cartridge, restart printer, etc, nothing has helped.

I have an Instant Ink subscription, just received the new cartridge, replaced it. Both the old and the new cartridge give the same error message.

[Jay_G24]

Hi @S_Anna,

Welcome to the HP Support Community

I'd like to help!

I understand you are receiving a cartridge error.

If you have already performed the steps from the document Ink cartridge errors and the issue persists,

• I've sent you a private message with further instructions to get this issue sorted.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link:  https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[Evanslowri]

Hi Jay, are you able to help with this too please? I have the exact same issue with the exact same printer and cannot for the life of me figure out how to fix it. Thank you!

[Jay_G24]

Hi @Evanslowri,

Welcome to the HP Support Community

I'd like to help!

I understand you are facing a cartridge error.

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know.