Cartridge problem on my envy 7164

[Scrappycincinna]

I have a cartridge problem. Not communicating properly with the printer. What’s next 

[Raj_05 · Accepted solution]

Hi @Scrappycincinna,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP ENVY 7164 printer is not properly communicating with its cartridges, here are a few troubleshooting steps you can try.

Remove and Reinsert Cartridges:

• Open the cartridge access door and wait for the carriage to move to the center.
• Carefully remove both cartridges from the carriage.
• Check for any plastic tabs or tape on the contacts and remove them if they’re still there.
• Reinsert the cartridges, making sure they’re properly seated.

Clean the Cartridge Contacts:

• Turn off the printer and unplug it.
• Using a lint-free cloth slightly dampened with distilled water, gently clean the contacts on the cartridges as well as the contacts inside the carriage.
• Let everything dry for a minute or two before reinserting the cartridges.

Restart the Printer:

• After reinserting the cartridges, close the cartridge access door.
• Plug the printer back in, turn it on, and see if the error persists.

Check for Firmware Updates:

• Sometimes, firmware updates can improve communication issues. Visit the HP support page to check for any available firmware updates for your model.

Try New Cartridges:

• If the issue continues, the cartridge itself could be faulty. If possible, try a new HP original cartridge to see if that resolves the problem.

Reset the Printer:

• Unplug the printer while it’s on, wait for about 60 seconds, and then plug it back in. This soft reset can sometimes clear minor errors.

I hope this helps.

Take care and have a good day.

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HP Support