Cartridge problem

[ryanoc3112]

I keep getting asked to remove and reinstall the indicated cartridge, in this case it's the black one.   I have done this several times along with other advice given to me through the virtual agent option with no luck whatsoever!!!   I am enrolled in the HP instant ink which is proving to be my next issue as because the cartridge isn't registering in the printer it can't communicate with instant ink to know wether I need a new cartridge sent out to me.  Any help will be appreciated

[Kumar0307 · Accepted solution]

@ryanoc3112, Welcome to the HP Support Community!

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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Have a great day! 

[stuart1458]

I tried phoning support. No response. I tried Whatsapp: No response. Just send me a replacement cartridge to try.  

[Terina14]

Hi,

When I insert the cartridges, I don't know how much force it takes for them to stay in place. The spring pulls them out. I have tried what I see in the video and it does not work.

[Mladen1]

Hi, 

thx for help. I have bougt ink  Peach  H304XL which is not original and it won´t work. Can you halp me with advise?