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‎09-16-2021 08:02 AM

HP Recommended
Product: Envy 5032

My HP Envy 5032 has an error saying to reload the cartridge and close the lid.  I have done this many times and this does not work.   I have checked for updates and these are not needed either.

 

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1 person had the same question
1 REPLY 1

‎09-24-2021 11:41 AM

HP Recommended

Hi @ Nannajayne,

  

Welcome to the HP Support Community.  

  

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.   

  

Hope this helps! Keep me posted.  

  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

  

Have a great day!  

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