Cartridge problem

[Rosmarus]

Cartridge problem - black cartridge has this error, I've followed all the advice to clean and restart but to no avail. I have instant ink, I just want to get a new cartridge

[Jay_G24]

Hi @Ammoman7769,

I'd like to help!

I understand you are facing a cartridge error on the printer.

Were you able to try the steps in the document - Ink cartridge errors

Also, 

Try the single-cartridge mode

The printer you own can work in single-cartridge mode, wherein the printer will be able to print with one cartridge in the printer. Which will help us identify if its a cartridge issue or a printhead issue

To try single-cartridge mode follow the below steps:

• remove the black ink from the printer, leave the color in and try printing
• then remove the color ink and, insert the black  in and try printing

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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