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‎11-29-2021 12:00 PM

HP Recommended
Product: HP Envy 5055

I can cartridge problem error and it tells me to remove and reinstall ink cartridges. I saw you told people to remove them, clean connectors and put them back. I did so and it still doesn’t work for me, they’re brand new ink cartridges as well. 

1 person had the same question
1 REPLY 1

‎12-02-2021 06:47 AM

HP Recommended

@Devinmatney1

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,

I understand you are getting this error on the printer screen. If you have already performed the steps from the document Ink cartridge errors: https://support.hp.com/in-en/document/c04100778  and the issue persists, it could be a hardware failure. Please reach out to HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/ 
            

Hope this helps! 
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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