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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Mootz7
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Message 1 of 2
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Cartridge problem

HP Recommended
Office jet 6962
Microsoft Windows 10 (64-bit)

My wife bought new cartridges from walmart.com and they wont work.  I tried everything and it still tells me to reinstall.

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Mootz7

 

Welcome to the HP support community.

 

What error message are you getting when you install the cartridges?

 

Meanwhile, refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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