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‎02-25-2021 05:07 PM

HP Recommended
Product: Office jet 6962
Operating System: Microsoft Windows 10 (64-bit)

My wife bought new cartridges from walmart.com and they wont work.  I tried everything and it still tells me to reinstall.

Category:
1 REPLY 1

‎02-28-2021 10:36 AM

HP Recommended

@Mootz7

 

Welcome to the HP support community.

 

What error message are you getting when you install the cartridges?

 

Meanwhile, refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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