Cartridge problem

[Annoyed95]

A message comes up on my printer saying "indicated cartridges are not communicating correctly with printer" when i try to print. The correct black cartridge is in there. It is a HP cartridge. It is not damaged. I have reset the printer and checked for a firmware update. Any ideas?

[Garp_senchau]

@Annoyed95,

Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Restart the Printer and Computer

• Turn off the printer. Unplug the power cord from the printer and the wall outlet.
• Remove both cartridges from the printer.
• Wait for at least 60 seconds. Plug the power cord back in and turn on the printer.
• Wait until the printer prompts you to insert the cartridges, then reinsert them one by one.

Run HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Update Printer Firmware

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Also, you may refer this guide for further troubleshooting: Click here

Reference: User manual

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Problem solved? 🎉 Awesome! Mark this as the Accepted Solution to help the next person find their way faster. 🧭 And if it was helpful, click 'yes'—you’ll make someone’s search journey that much easier (and give this reply some well-deserved street cred 🏅)

Regards,

[Annoyed95]

We cancelled our subscription and the cartridges we are using are official hp 804 cartridges bought from a large commercial supplier. The cartridges are in date and shouldnt have any issues.

But we are still unable to use the printer.

We arent using the account and are using the correct cartridges. We shouldnt have any issues using the printer.

[Garp_senchau]

Hey @Annoyed95,

Thank you for your response.

It sounds like you've covered the basics with the cartridges and subscription. Have you had a chance to try the troubleshooting steps that were shared earlier? Also, did you refer to the guide that was provided? Let me know if you need any further help.

Regards,

[Annoyed95]

Hi. I've tried all of the above suggestions. As  I said in my last reply, our printer will not allow us to use it because we cancelled our instantInk subscription. We are still buying the correct HP Original ink cartridges but because we cancelled our instantink subscription, our printer no longer works. Please fix this. Or we will just take our printer back for a refund.

[Garp_senchau]

@Annoyed95,

Thanks for reaching out! Since the issue remains unresolved, I suggest contacting our phone support team for personalized assistance. They can provide one-on-one help and may even be able to work their remote assistance magic to fix the problem.

Note: There might be a nominal charge for the service they provide.

Regards,