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‎10-28-2020 10:19 AM

HP Recommended
Product: HP Envy 7855
Operating System: macOS 10.15 Catalina

All of a sudden I'm getting an error that the color cartridge isn't installed properly.  It's been in there at least a month.  I re-installed several times but I'm still getting the same error.  They are both HP cartridges.

Category:
3 people had the same question
1 REPLY 1

‎10-31-2020 05:32 AM

HP Recommended

@RMS13, Welcome to the HP Support Community!

 

I understand you are not able to print due to the ink cartridge error. Perform the steps mentioned in this document to resolve this issue - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

If the error persists, I'm afraid the ink cartridge could be defective. Please reach out to the HP Technical Support team in your region regarding the replacement options.

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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