Cartridge verification in loop

[Daadine]

Hi, 

My printer was fully functionnal and then 2 days after I have an issue with the cartridge connectivity (E0), I remove and replace the cartridge and now the issue is that the Validation protocole (cartridge verification) do not stop and i cannot print. I try everything : let some time (like 1 week!), restart, remove the printer in the HP app, deconnexion then reconnexion nothing works. Please help I really need to print ! 

[Jerry_57]

Hi @Daadine,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I understand your printer's cartridge verification process. Here are some troubleshooting steps you can try to resolve the problem:
 

Check Cartridge Compatibility: Make sure that you are using compatible cartridges, as using non-HP or refilled cartridges might cause verification issues. Also, ensure that the cartridges are properly seated in the printer. Which cartridges work with my HP printer? | HP® Support.

Inspect Cartridge Contacts: Remove the cartridge again and inspect both the cartridge contacts and the printer contacts. Make sure no dirt or residue is preventing a proper connection. Clean them gently with a lint-free cloth.

Check Firmware Updates: Ensure that your printer's firmware is updated to the latest version. Sometimes, firmware updates can resolve connectivity and recognition issues with cartridges. Update the firmware on an HP printer | HP® Support.

Use Genuine HP Cartridges: It's recommended to use genuine HP cartridges, as HP printers are optimised to work with original supplies. Non-genuine cartridges might cause verification loops and print quality issues.

Reset the Printer: Perform a power reset. Turn off your printer, unplug it from the power source, wait about a minute, then plug it back in and turn it on. This can sometimes clear errors.
  

I hope this will help.

 

Take care and have a good day.

Jerry_57
HP Support

[Daadine]

Hello Jerry, 

Thanks for your answer,

Unfortunately I already try all these solutions with no résolution of the issue. 

[Jerry_57]

HI @Daadine,

Thank you for your response.

May I know if your printer is enrolled in the Instant Ink plan?

Please help us with the Product serial number or the product number in a private message for further assistance.
 

Here is the link to find the product serial number: - Click here

Find product and serial numbers for HP PCs, printers, and accessories | undefined

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.

Jerry_57

HP Support

[Daadine]

Hello again,

I am not in the instant ink plan but the cartridge are compatible.