Cartridge won’t work

[Shirleygregory]

• I placed a new hp61 color cartridge in and it  says incompatible cartridge.  Used hp61xl before but the quantity of ink shouldn’t matter, right?

[Bob_Headrick]

Your Envy 5535 printer supports either the 61 or 61XL cartridges.  The video here has information on cleaning the electrical contacts on the cartridge and in the printer which may resolve the issue.

If the above steps do not resolve the issue the following may help.  Are the cartridges genuine HP or third party?  If third party I would suggest contacting your supplier for a replacement.  Genuine HP cartridges do have a warranty, see the document here for information. To get warranty coverage you will need to go to the Contact HP page, then enter the information for your printer.  At this point it may say "Manufacturer's warranty has expired"  To the right of this it will say "See details".  Click the "See details" link, which will open another page with more details.  Near the bottom of the text will be a paragraph that says : 

HP has checked your product information, including the product and serial numbers, to determine your warranty results. The legal warranty expiration date is based on the date of purchase, as indicated on your receipt. If you feel these results are incorrect, you may submit a dispute for review. Dispute this > 

Click on the "Dispute this" link which will ask for some additional contact information.  Fill out the contact information, then in the bottom section select: 

Dispute reason  

  Issue with my Accessories, Supplies and/or Software. 

In the comment section indicate that you have a defective supply that is in warranty and you have gone through HP's troubleshooting steps.