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‎03-09-2025 08:07 AM

HP Recommended
Operating System: Other

I change my hp officejet pro 8710 ink cartridges two times and it doesn't recognize the blank cartridge.  What I could do? Please I need help. 

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1 REPLY 1

‎03-11-2025 11:16 AM

HP Recommended

Hi @Lesliane,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

It looks like your printer is being a bit picky with its black ink no worries, we’ll whip it back into shape! Try these steps to get it working:

 

Basic Checks:

Make sure you're using a genuine HP ink cartridge (Non-HP cartridges or refills might cause recognition issues).
Double-check that the protective plastic tape on the cartridge has been completely removed.

Reseat the Cartridge

  1. Remove the black cartridge.
  2. Turn off the printer and unplug it for 2 minutes.
  3. Clean the chip & contacts on the cartridge with a lint-free cloth and isopropyl alcohol.
  4. Reinsert the cartridge firmly and restart the printer.

Reset the Printer

  1. Unplug the printer while it’s powered on.
  2. Wait 60 seconds and plug it back in.
  3. Turn it on and check if the cartridge is recognized.

Check for Firmware Updates

  • On the printer’s touchscreen, go to:
    Setup > Printer Maintenance > Update Printer
  • If an update is available, install it and restart the printer.

Clean the Cartridge Contacts (If Needed)

  1. Turn off the printer.
  2. Open the ink cartridge door and gently wipe the gold contacts inside the printer with a dry cloth.
  3. Let it dry, then reinstall the cartridge and power on the printer.

Run a Diagnostic Report

  • From the printer’s touchscreen:
    Setup > Reports > Print Quality Report
  • If the black ink section is missing, your printhead may need cleaning or replacing.

If none of these steps work, let me know. We’ll either tame this ink beast or consider a printhead replacement. Hope this helps! 🏯⚔️

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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