Cartridges Rejected

[Deacon53]

Hello,

I recently got a new HP 2852e printer and signed up for the HP+ Printer instant ink. But after I got set up, I realized that the ink in my old HP Printer was still half full so I put the cartridges in the new printer which immediately gave me a "cartridges rejected" message so I replaced them with the set up cartridges that came with the new printer, which worked. However, this was several weeks ago and I still have the cartridges rejected message and I can't delete it. All printer functions are good, the messages are just annoying. Any help or assistance will be greatly appreciated!! 

Thank you in advance. 

[Max3Aj]

@Deacon53, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
The "Cartridges Rejected" message is likely persisting because your HP DeskJet 2852e is an HP+ printer, which means it is locked to use only HP Instant Ink or genuine HP cartridges that are specifically assigned to your printer. Since you initially tried to use cartridges from your old printer, the printer might have stored an error message in its memory.

Steps to Clear the "Cartridges Rejected" Message

Power Cycle the Printer

• Turn off the printer and unplug it from the power source.
• Wait 2–3 minutes, then plug it back in and turn it on.

Check for Firmware Updates

• Open the HP Smart App on your computer or mobile device.
• Look for a firmware update under Printer Settings → Advanced Settings.
• Install any available updates and restart the printer.

Remove & Reinsert the Setup Cartridges

• Open the ink cartridge door and remove both cartridges.
• Wait 30 seconds, then reinsert the setup cartridges one at a time.
• Close the door and check if the message disappears.

Reset the Printer to Factory Defaults

• On the printer's control panel, press and hold the Wireless button and the Cancel button for 10 seconds.
• The printer should reset and restart.
• Reconnect it to Wi-Fi via the HP Smart App and check if the error is gone.

Check HP Smart Account & Instant Ink Status

• Log into your HP Instant Ink account (instantink.hpconnected.com).
• Ensure that your subscription is active and the correct printer is registered.
• If there’s an issue, try removing and re-adding the printer to your account.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support