Cartridges not communicating with printer

[Silvertin]

Cartridge problem 

the indicated cartridges are not communicating correctly with the printer 

it says to replace cartridge. I replaced it with HP cartridge and same problem

i unplugged from wall and printer and no change

help!

[Raj_05]

Hi @Silvertin,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're facing cartridge problems with your HP ENVY 5055 All-In-One Printer despite replacing the cartridge with a new, genuine HP cartridge, there are several troubleshooting steps you can take.

Verify Cartridge Installation:

• Ensure that the cartridges are installed correctly. Check if they are securely snapped into place.
• Remove the cartridges and reinsert them. Make sure you hear a click when they are securely inserted.

Check for Protective Strips:

• Make sure you've removed any protective strips or tapes from the new cartridge. These strips are often present to protect the cartridge during shipping.

Clean the Cartridge Contacts:

• Turn off the printer and unplug it.
• Remove the cartridges.
• Use a lint-free cloth to gently wipe the electrical contacts on the cartridges and inside the printer.
• Reinsert the cartridges and turn the printer back on.

Update Firmware:

• Check if there's a firmware update available for your printer on the HP website. Updating the firmware may resolve communication issues.

Reset the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds.
• Plug the printer back in and turn it on.

Use the HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor from the HP website. This tool can automatically diagnose and resolve many printing problems.

Check Cartridge Expiration:

• Ensure that the cartridges you're using are not expired. Cartridges have an expiration date, and using expired cartridges can lead to issues.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support