Cartridges not communicating with printer

[Kerryd16]

Hp envy 5030

It's stating the cartridges are not communicating with printer

[Raj_05]

Hi @Kerryd16,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Envy 5030 printer is displaying an error indicating that the cartridges are not communicating with the printer, here are some steps you can try to resolve the issue.

Check Cartridge Compatibility

• Ensure that the cartridges you're using are compatible with the HP Envy 5030. The recommended cartridges are HP 304 or HP 304XL.

Restart the Printer

• Turn off the printer, unplug it from the power source, wait for about 60 seconds, then plug it back in and turn it on.

Reinsert the Cartridges

• Remove the cartridges from the printer and inspect them for any protective tape or debris that may be obstructing the electrical contacts.
• Reinsert the cartridges firmly, ensuring they click into place properly.

Clean the Cartridge Contacts

• Gently clean the copper-colored electrical contacts on the cartridges and inside the printer using a lint-free cloth lightly moistened with distilled water.
• Let the contacts dry completely before reinserting the cartridges.

Update Printer Firmware

• Make sure your printer firmware is up to date. You can check for firmware updates via the HP Smart app or the printer's control panel.

Perform a Hard Reset

• Disconnect the power cord while the printer is turned on. Wait 30 seconds, reconnect the power cord, and turn the printer back on.

Try Different Cartridges

• If possible, try using another set of genuine HP cartridges to rule out defective cartridges.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support