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‎12-08-2021 05:40 AM

HP Recommended
Product: MFP M281 printer
Operating System: Microsoft Windows 10 (32-bit)

Hi, no longer able to print any documents as latest software update is blocking use of alternative cartridges. Please advise how I can resume printing and using my alternative cartridges. I am not aware that the use of any cartridge is forbidden by HP, at least I was never told so. I can also drive my car by using all petrol brands....Pls resolve as the recent action HP is taken is extremely user unfriendly. Thx

 

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2 people had the same question
1 REPLY 1

‎12-16-2021 12:13 PM

HP Recommended

@HBprint

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

  • Are you getting any error message or code while installing the alternative ink cartridge?
  • What are the troubleshooting steps you have tried so far?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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