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‎03-24-2025 05:10 AM

HP Recommended
Product: HP ENVY 5020 All-in-One Printer
Operating System: Microsoft Windows 11

I bought my ENVY 5020 printer from Hong Kong and it used the "65" ink. When I replaced the 304 ink it shown the ink cartridge is incompatible, even I have unplugged and reconnected the printer. Could you help to fix this problem? Thanks a lot.

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2 REPLIES 2

‎03-27-2025 10:37 AM

HP Recommended

@MCSteven, Welcome to HP Support Community!  

  

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.  

  

Keep me posted.  

  

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!  


Take care and have a great day.

 

Max3Aj

HP Support

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‎04-21-2025 04:17 PM

HP Recommended

I cannot see any private message. Could you send me the instruction again? Thank you.

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