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‎05-13-2021 06:12 AM

HP Recommended
Product: HP ENVY 110e
Operating System: Microsoft Windows 10 (64-bit)

While changing the cartridges (300XL) one empty and one still holding the old cartridge moved to the right and are stuck there. The printer does not come on. I tried to move them to the middle and finish the change but they do not move, and I do not want use too much force and break something.  What to do? 

Thank you for any suggestions.

 

RobJae

 

Category:
1 REPLY 1

‎05-16-2021 03:14 AM

HP Recommended

@RobJae, Welcome to the HP Support Community!

 

I understand the print carriage is stuck. Perform the steps mentioned in this document - Carriage jam or E3 error

Check for any jammed papers inside the printer causing the jam - Printer Paper Tears, Wrinkles, or is Damaged while Printing from the All-in-One(step 2)

 

If this does not help, unplug the power cable and hold the power button down for 10-15 seconds and release it. Power on the printer and check.

 

If the issue persists, I'm afraid this is a hardware failure. Please reach out to the HP Support in your region regarding the service options for your printer. 

 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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