Cartridges too big for printer

[cmacres]

HP sent me 67/305 replacement cartridges and in trying to get the cartridge inserted, the "lift" tab broke off a piece of the  plastic cartridge holder that has a hole for the pin to fit in.  Now I'm getting a "3" "E" error as the old cartridge will not seat properly.  What am I supposed to do now.  I'm pretty sure the printer is still under warranty as I only purchased it about 2-3 months ago.

[sandytechy20]

@cmacres

Welcome to the HP support community.

I understand that you are trying to install a new cartridge, I am glad to assist you.

This seems to be a hardware issue.

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely,

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[cmacres]

The main issue with the cartridges being too big is that the first one I tried, broke the cartridge holder.  I’ve already connect warranty support and am getting sent a new HP Envy 6455e.  The replacement cartridges you sent me are 67/305.  TOO LONG!

[sandytechy20]

@cmacres

Good to know that you are getting a replacement printer.

Feel free to contact us in the future if you need any assistance.

Cheers.