• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎05-03-2022 10:54 AM

HP Recommended
Product: HP ENVY 6455e All-in-One Printer
Operating System: Microsoft Windows 10 (32-bit)

HP sent me 67/305 replacement cartridges and in trying to get the cartridge inserted, the "lift" tab broke off a piece of the  plastic cartridge holder that has a hole for the pin to fit in.  Now I'm getting a "3" "E" error as the old cartridge will not seat properly.  What am I supposed to do now.  I'm pretty sure the printer is still under warranty as I only purchased it about 2-3 months ago.

Category:
2 people had the same question
3 REPLIES 3

‎05-06-2022 12:26 PM

HP Recommended

@cmacres

 

Welcome to the HP support community.

 

I understand that you are trying to install a new cartridge, I am glad to assist you.

This seems to be a hardware issue.

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely,

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎05-06-2022 12:33 PM

HP Recommended

The main issue with the cartridges being too big is that the first one I tried, broke the cartridge holder.  I’ve already connect warranty support and am getting sent a new HP Envy 6455e.  The replacement cartridges you sent me are 67/305.  TOO LONG!

 

Was this reply helpful? Yes No

‎05-19-2022 02:58 AM

HP Recommended

@cmacres

 

Good to know that you are getting a replacement printer.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.