Cartridges

[PeggyBSF]

HP office jet pro 8600 plus won’t accept Hp official cartridge. Says it’s “incompatible “. Printer won’t work now

[Raj_05]

Hi @PeggyBSF,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet Pro 8600 Plus printer is displaying an "incompatible" error message when you insert an official HP cartridge, you can try the following steps to resolve the issue.

• Check Cartridge Compatibility: Ensure that the cartridge you are trying to install is indeed compatible with your HP OfficeJet Pro 8600 Plus. Cartridge compatibility can vary depending on the printer model. Check the cartridge packaging or the printer's manual to verify compatibility.
• Reinstall the Cartridge: Sometimes, the cartridge might not be properly seated. Try removing the cartridge and then carefully reinserting it, making sure it clicks securely into place.
• Clean the Contacts: Dust or residue on the cartridge contacts or printer's contact points can cause compatibility issues. Turn off the printer, remove the cartridge, and use a lint-free cloth or alcohol wipes to gently clean the contacts on both the cartridge and inside the printer. Allow them to dry before reinserting the cartridge.
• Restart the Printer: Turn off the printer, unplug it from the power source, wait for a few minutes, and then plug it back in. Turn the printer back on and see if the error message persists.
• Update Firmware: Outdated printer firmware can sometimes cause compatibility issues. Check the HP website for firmware updates for your specific printer model and follow the instructions to update the firmware if necessary.
• Reset the Printer: If the issue continues, you can try resetting the printer to its default settings. Refer to your printer's manual for instructions on how to perform a reset.

Remember that using non-genuine or third-party cartridges can sometimes cause compatibility issues and may void your printer's warranty.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support