Cartridges

[rhenning0416]

indicated cartridges are not communicating correctly with the printer

[Garp_senchau]

@rhenning0416 Welcome to the HP community,
I understand you need help with the cartridge error you seem to have, and I'd love to help!

Compatibility errors can occur when the installed cartridges are made for a different printer or country/region or the connection between the cartridges and printer is poor.

Identify your cartridge or bottle type to continue troubleshooting.

Here's a list of cartridges that you may want to check based on your printer:
Make sure the cartridge numbers are compatible with your printer and country/region.

Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
 

Check the cartridge labels and compare with the list of compatible cartridges for your printer in Which cartridges work with my HP printer?.

If you saw the error after moving your printer from one country/region to another, you might not find cartridges with the number previously purchased. You might need to contact HP Support for a regionalization reset.
 

If your printer is enrolled in Instant Ink, the cartridges should be marked Instant Ink. The numbers may be different from the cartridge numbers available from retailers, but your printer is designed to work with Instant Ink cartridges. See Solve problems with Instant Ink cartridges and enrolled printers for more help with Instant Ink cartridge errors.

For more details, click here look under type 1 cartridges

Let me know how that goes, we're here to help!

[rhenning0416]

I did all the things you mentioned.  I purchased NEW cartridges and installed them and the error does not change.  I feel there is a hardware problem other than the cardtridges

[Garp_senchau]

Hey @rhenning0416,

Thank you for the response,

Have you tried a power drain? If not, follow these steps:

1. Turn off the printer.

2. Unplug the power cord from the back of the printer.

3. Remove the cartridges

4. Press and hold the power button for 30 seconds.

5. Plug the power cord back in, wait for a few minutes, and then enter the cartridges.

6. Turn on the printer.

Let me know how it goes.

Take care and have a good day. 

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Regards,