Cartrige 962 XL

[choute]

HP 962 Cartridge is half full but system says it is depleted

[Nal_NR]

Hi @choute,

Welcome to the HP Support Community.

I understand that you are facing issues with your HP 962 Cartridge. I'd like to help!

To assist you better I would need a few details. 

Are you enrolled in instant ink?
Are you able to copy?

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Meanwhile, follow the steps below.

Check the ink cartridge numbers

• Make sure the cartridge model numbers match your printer and country/region.
• Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
• Look at the cartridge labels.
• The printer is enrolled in Instant Ink. The cartridges should be marked "Instant Ink". The numbers on Instant Ink cartridges are different from standard cartridges, and Instant Ink cartridges may be larger. Your printer is designed to work with the cartridges shipped to you by HP Instant Ink. If you see Cartridge cannot be used until the printer is enrolled messages, use HP's Virtual Agent for quick help, or go to HP Instant Ink support.
• The printer is NOT enrolled in Instant Ink. Go to the HP Store to make sure that the cartridges are compatible. Your printer must be enrolled in Instant Ink to use Instant Ink cartridges.
• Replace any incompatible cartridges.

NOTE:

HP+ printers require Original HP cartridges.

Reset the printer

• Reset the printer to recover from printer errors or failures.
• If your printer has a rechargeable battery, remove it.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.
• NOTE:
• HP recommends plugging the printer directly into a wall outlet.
• Turn on the printer to complete the reset.

Clean the ink cartridge electrical contacts

• Remove any debris or buildup from the contacts on the cartridges.
• Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
• Push in on the cartridge indicated in the error message to release it from the carriage.

• Wipe the copper-colored contact on the cartridge with a lint-free cloth.

• Slide the cartridge into its color-coded slot until it clicks into place.
• Repeat these steps for any other cartridges indicated in the error message.
• Close the door or lid to the cartridge access area.

Replace the problem ink cartridge

• Installing a new cartridge can resolve ink-related errors.
• Obtain a replacement cartridge.
• The printer is enrolled in Instant Ink. Replacement cartridges are part of your subscription. If you have another Instant Ink cartridge on hand, install it. Otherwise, contact HP Instant Ink support for a new cartridge.
• The printer is NOT enrolled in Instant Ink. Go to the HP Store or a local retailer to find and purchase compatible supplies. HP recommends genuine HP cartridges.
• NOTE:
• If you have a defective HP cartridge, it might be under warranty. Go to About Original HP Cartridges for page yield and HP Limited Warranty information.
• Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
• Remove the cartridge indicated in the error message, and then insert the new cartridge into the slot.
• Repeat these steps to replace any other cartridges indicated in the error message.
• Close the door or lid to the cartridge access area, and then follow any instructions to align the printer.

You may also refer to the document here

Hope this helps! Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @choute,

As we did not hear from you, 
I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

Have a great day!