Cartrige error due to region code

[Andreas_Deskjet]

I bought my printer when i was living in China and it worked well.

Now i moved to Germany and bought now cartridges after the moving but this are not accepted by the printer because they have a different region code.

How can i change the region code of my printer from China to Germany so the new cartridges will be accepted by the printer??

[Hawks_Eye]

Hi @Andreas_Deskjet 

Welcome to the HP Support Community! We're here to help you get back up and running.

Yes, if the printer will be used in a different region from where it was originally bought and used, we need to perform some changes called a regional reset for your printer; only after that will you be able to use the printer with the current region's ink cartridges.

I will be glad to assist you with the regional reset on your printer. 

In order for me to perform the reset, I need few details which cannot  be shared in public.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye