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‎05-01-2026 11:21 AM - last edited on ‎07-09-2026 02:28 PM by Moderator

HP Recommended

Customer: Brendan O'Brien (Edited

Need phone call to fix this.

Case Number Edited-not resolved.

*HP Cartridge sent 4-29-26 NOT XL.jpegMy Ink Cartridge you said that was Faulty.jpgHP Office Jet Error.jpgWas told the 2-new HP cartridges I just received would fix the problem caused by your Firmware update.  It did not.  Same problem exists.

Case Number 5158941499 – Created

 

 

Product Description:  HP OfficeJet Pro 8028e All-in-One Printer
Product Number: 1K7K7A
Serial Number:  TH43F6Q1WG
Case Subject:  cartridge error

 

Category:
Reply
1 REPLY 1

‎07-12-2026 07:10 AM

HP Recommended

Hi  @Arizona90 
 
Welcome to the HP Support Community!

Thanks for reaching out!

 

 I completely understand how this must be for you. To make sure you get the help you need as quickly and To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well:

Private Messages - HP Support Community

 

 

We're looking forward to helping you resolve this issue! 

 

Stay tuned, and thanks for your patience! 

 

Regards,

Deep_World

 

I'm an HP Employee.


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