Change Instant Ink Printer

[kimifa74]

HI,

I have changed my printer and have hooked it up to work but now that I want to change the printer that is hooked up to my instant ink subscription it won't work!

I installed the cartridges that were connected to my old printer since I was just going to change printers but now the new printer won't print and I need it to print so that I can change the subscription!! I don't want to purchase additional cartridges when I put in full new ones!

How can I then change just the printer in the subscription???

Please help!

[Sneha_01 · Accepted solution]

Hi @kimifa74,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like your HP printer is configured to work with HP Instant Ink. I will need a few additional details to help you with this.

I request you to share all the details in a private message. 

To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

To understand the issue and help you, please share the details listed below:

• Registered email address and the serial number of the printer.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc

May I know if you got a new printer? If yes, You need to cancel the old account and enroll the printer with a new account.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support