Change Printer Region

[Stijin]

I have recently moved to the Netherlands with a printer (HP Deskjet 2050, S/N [Personal Information Removed]) bought in Oman, so different region.

I cannot get the cartridges available in the Netherlands to work with the printer.
How can I get the printer region settings changed?

[Bob_Headrick]

You will need to Contact HP to request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work.  HP's web page on the subject is here.

Please post back here if you require additional assistance.

[Stijin]

Thanks for the proposed solution, which is probably the right one, but getting into contact with HP is a nightmare.
It usually takes so long to get a technician assigned (3+ hours) that by that time I will no longer be in range of my PC/Printer.

[Bob_Headrick]

I will ask to have your case escalated to an HP Support agent here on the forum that could handle the case through private messaging.  It may take longer that way, but the steps can be done when you are available.

[sandytechy20]

@Stijin 

Welcome to HP Support Community! 

  

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

  

Keep me posted. 

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[Stijin]

Hi Bob,

thanks a million for your help. A HP Support agent is now in direct contact with me, so I am confident this will be fixed. This is a much more elegant solution.

Kind regards,

Stijn