Change from Instant ink to normal ink

[Lizziesfella]

This printer originally had Instant ink contract, now that has stopped, so has the printer, even with new cartridges.

[Nal_NR · Accepted solution]

Hi @Lizziesfella,

Welcome to the HP Support Community. 

I'd like to help!

Have you canceled your instant ink account?

If yes,  here's what you need to know & do:

If you have an instant ink cartridge on your printer, remove it and discard that, you can only use regular cartridges on your printer once you cancel the program.

That said, if you have trouble using regular cartridges, I recommend you turn off the web service using the steps from this link: https://support.hp.com/in-en/document/c04808536

when done successfully, check if it works fine.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!