Change print quality on HP Neverstop 1001nw

[jafrade]

Hello I could really use some help on how to change the print quality on an HP Neverstop 1001nw model

In the HP Smart phone app for iphone when I go to print a file I have a quality selector for (good, better, best), however, on desktop I don't have any of these options.

I have already followed all the guidelines from the print quality knowledge base doc, https://support.hp.com/in-en/product/hp-neverstop-laser-mfp-1200-printer-series/22955699/document/c0... and yet still I have not been able to resolve this issue. To be clear, this is a brand new printer so it's not a toner or drum issue, I have updated the firmware, I have checked the print setting and there is no option for quality, I have changed the print density which only made it darker but did not increase the DPI that it's printing at.

I've attached two photos to show the difference in quality. You can see in the photo printed from my computer the lines have very clear dot patterns whereas the one printed from the phone does not and looks nice and clean.

higher quality - printed from phonelesser quality - printed from computer

Any help would be greatly appreciated.

[Jay_G24]

Hi @jafrade,

Welcome to the HP Support Community

 I'd like to help!

I understand you are unable to change the print quality setting.

Try the below suggestions -

Try updating mac and printer firmware

To update the printer's firmware, refer - HP Printers - Updating or Upgrading Printer Firmware 

 To update Mac, try these steps - How to update the software on your Mac

Change Mac print settings

Change print settings on your Mac from the app you are printing from.

1. Open a document, photo, or webpage, click File > Print to open the Print window.

2. Make sure your printer is selected, and then click Show Details if it displays to access the print settings available for your printer.

   

3. Click the drop-down menu in the center of the window to change the settings category and access all available settings.

   

   • Color or black and white: Select or remove the selection from Black & White on the main dialog. The Presets menu also includes color and black and white options.

   • Paper type (photo, plain, specialty): Selecting the paper type ensures the printer properly applies the ink to the paper you loaded in the printer. Click Media & Quality > Paper Type.

   • Paper size: Select the paper from the Paper Size menu on the main dialog, if present, or click Paper Handling, select Scale to fit paper size, and then select the paper in the Destination Paper Size menu.

   • Custom paper size: Click Manage Custom Sizes in the Paper Size menu, if available. The feature might also be available from the app File menu in Page Setup.

   • Adjust print quality: Click Media & Quality, and then move the Quality slider to the desired setting.

   • Two-sided printing (duplexing): Select Two-Sided on the main dialog, select Layout from the Print Options menu, and then select a binding option in the Two-Sided menu. Follow any instructions during printing to load and flip the paper correctly for your printer.

   • Add or remove a border: Click Layout, and then click the Border menu to select a border width or select None for borderless prints.

   • Mirror printing: Reverse an image or document for printing iron-on transfers. Click Layout, and then select the Flip horizontally option.

4. To save your settings for future print jobs, click the Presets menu, and then select Save Current Settings as Preset.

   Change Mac print settings

   Change print settings on your Mac from the app you are printing from.

5. Open a document, photo, or webpage, click File > Print to open the Print window.

6. Make sure your printer is selected, and then click Show Details if it displays to access the print settings available for your printer.

   

7. Click the drop-down menu in the center of the window to change the settings category and access all available settings.

   

   • Color or black and white: Select or remove the selection from Black & White on the main dialog. The Presets menu also includes color and black and white options.

   • Adjust print quality: Click Media & Quality, and then move the Quality slider to the desired setting.

8. To save your settings for future print jobs, click the Presets menu, and then select Save Current Settings as Preset.

Hope this helps! Keep me posted.  

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