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‎01-12-2021 10:48 PM

HP Recommended
Product: HPENVY 4511
Operating System: macOS 10.14 Mojave

I shifted from to USA to india so the cartdrige changed from 63 to 803. My printer won’t accept the 803 it says it is incompatible. Kindly help me out as i am not able to get any support online as the warraty period of my printer has expired.

 
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1 REPLY 1

‎01-17-2021 05:49 AM - edited ‎01-17-2021 05:55 AM

HP Recommended

@anna20201, Welcome to HP Support Community! 

  

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

  

Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

KUMAR0307
I am an HP Employee

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