Change printer region

vironette · ‎12-03-2025

Dear All,

I need help changing the regionalization of my printer so that it will accept 952xl cartridges. I originally bought the printer in Germany where it would use 953xl cartridges, but now I have run out of ink and I can only get 952 cartridges in the US. Thank you in advance for your help.

Bob_Headrick · ‎12-04-2025

You will need to Contact HP to request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work.

Bob Headrick, HP Expert
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vironette · ‎12-05-2025

Unfortunately HP Support decided that my printer could not be reset this way, seemingly because it is too old. So it is a bit of a dead end.

Kuroi_Kenshi · ‎12-06-2025

Hi @vironette,

Welcome to HP Support Community! 

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name.

You can use this link as well:

Private Messages - HP Support Community

To perform a printer region reset you need to meet the following conditions:

1. You need to have the printer full feature software installed on your computer.

2. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.

3. Make sure HP Smart App is installed too.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

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