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‎06-24-2023 03:51 AM

HP Recommended
Product: HP DeskJet Ink Advantage 3790 All-in-One Printer

I have an HP 3790 from CN I think. But I live in the Philippines and using the HP 680 inks I bought here, the printer says they are not compatible even if all are authentic. How do I  change the region of the printer so I can use the local HP 680 inks?

1 person had the same question
2 REPLIES 2

‎06-26-2023 11:55 AM

HP Recommended

@Sxndwiches

 

Welcome to HP Support Community! 

  

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

  

Keep me posted. 

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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‎07-16-2023 04:43 PM

HP Recommended

I get this error “the printer has rejected the region reset request“. What to do next? 

Image 7-7-23 at 4.14 PM.jpeg

 

 

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