Change region OfficeJet Pro 9020

[Nick2231]

Hi,

I have a OfficeJet Pro 9020, bought in Latin Amerca.

Now I am moving to Europe and need a region change for the printer, because the european cartridges dont work.

Regards

[Sneha_01]

Hi @Nick2231,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I will surely help you with the Regionalisation.

To perform a printer region reset you need to meet the following conditions:

1. The printer should be connected using a printer USB cable to the computer.
2. You need to have the printer full feature software installed on your computer.
3. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.
4. Make sure HP Smart App is installed too.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 
HP Support
 

[Nick2231new]

Hi Rachel571,

I had to create a new account, because the system didnt find the old one.

How can I change the region from Paraguay to Germany? I did the things you suggested.

[Sneha_01]

Hi @Nick2231,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.
 

I can surely help you with the regional reset. If the above criteria are met.  I request you to please continue with the steps below.

Please follow the steps below.
1.) Connect the printer via USB (usually you need it in case your internet connection is not strong or may have downtime while performing it. You can skip it and perform the process under wifi as well)
2.) Launch HP Smart and click the product ink levels to open the Supported Cartridges window.
3.) Clicking ink levels in HP Smart
Hold down the CTRL and SHIFT keys (Cmd + Space in MAC) and then right-click on the empty area to the right of the ink levels.
4.) Clicking to the right of the ink levels
The Set New Regions window opens.
please share screenshot of this window to me
Use the "Copy to Clipboard" feature to paste the values in a private mesaage..

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.
 
I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support