Change region of HP Tango : US to UK

[zzong]

Hello,

I brought Tango printer from the US to UK, and it's keep saying cartridge(303 ink that I bought in the UK) is not not compatible. I learned that the printer setting is in US, could you help me switching the region?

Tried to call customer service and no one is answering.. Don't understand why HP is creating such a hassle for everyone but better try to work on it than send it to trashbin... Thank you..

[Nal_NR]

Hi @zzong,

Welcome to the HP Support Community

I'd like to help!

I understand you moved, and the printer is not accepting the new region cartridges.

NOTE: regional reset is attempted on a best-effort basis, it might not work on all printers. 

We need to perform a regional reset on the printer to resolve this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[zzong]

Hi, I replied to message and haven gotten back from you

[Nal_NR]

Hi @zzong,

There seems some technical glitch. Apologies. 

I have sent you a private message with the instructions. Kindly reply in private with the codes you get. Please copy and paste them.
 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!