Change region of HP Tango

[Chombie]

Hi there,

I recently moved permanently from Germany to Canada. When I bought a new ink cartridge for my HP Tango X I am getting a compatibility error. 

my printer won’t accept the new cartridges (64) and from what I understand reading this forum I need help doing a regional reset to make the printer work with North American cartridges as it still expects European ones (303)

could someone please help me understand how to do this process? I have access to the printer, a laptop and a USB cable so just need to know the instructions to do the reset. 

Your help is much appreciated!

[Jay_G24 · Accepted solution]

Hi @Chombie,

Welcome to the HP Support Community

I'd like to help!

I understand you moved and the printer is not is accepting the new region cartridges.

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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