Change region on my officejet 7740 cartridges 954 to 952

[CarlosB12]

I bought a printer in Panama (Central America) and uses 954 cartridges (because of the region). I'm now living in Canada and here the store sold me 952 ink cartridges (which the box says is compatible with my printer 7740) but I get an error message on the printer. I can't find any place to buy 954 ink cartridges. The store won't take the 952 cartridges back because the box has been opened. How can I change the region? Thank you.

[A_Gayathri · Accepted solution]

Hi @CarlosB12,

Welcome to the HP Support Community

I'd like to help!

I understand you moved and the printer is not accepting the new region cartridges.

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[CarlosB12]

Thank you! I called to the support line and they help me, All good Now