Changing payment method

[Ale55]

I have to change my payment method (credit card) because it is expired. I already have the new one but when I write all the new info about the credit card, there's an error message "this credit card is not accepted".

But it is the same credit card used before, I have just to update it with the new expiring date.

Can anyone help me?

Thanks a lot.

Alessia

[Rainbow23]

Hi @Ale55,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I see that your billing information needs to be updated on your HP instant ink account.

Please follow the steps listed below to update the billing information:
1. Go to http://hpinstantink.com/signin  (the HP Connected website) to sign into your HP Instant Ink account, if you are not signed in already.
Your HP Instant Ink account page opens.
2. On the right-hand side, click on update billing.
3. Click on the Change Payment method.
4. Remove all the existing details.
5. Update the card details.
6. Click on Save.
You may also refer to this weblink.

I hope this helps.
Have a good day.

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