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‎07-11-2022 02:50 PM

HP Recommended
Product: HP OfficeJet Pro 8025 All-in-One Printer
Operating System: macOS 12.0 Monterey

Just installed new printer ink cartridge, HP910XL(Bk,C,M,Y) CMTECH brand and my copies is not responding. It show a code 04358A98 on copiers screen. Reloaded the old cartridges and still not responding... Any suggestions?

Category:
1 REPLY 1

‎07-14-2022 12:59 PM

HP Recommended

Hi @OH05,

 

Welcome to the HP Support Community

 

I'd like to help!

 

You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

 

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why its not working. Try a different cartridge supplier and check if that works.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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