Changing printer region.

[C-Installer]

Hi,

We were given this printer by our US office and right now working in Latin America.

We would like to use the printer with 954 cartridges that we received.

Thank you.

[Raj_05]

Hi @C-Installer,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I will be more than happy to help you out here.

To perform a printer region reset you need to meet the following conditions:

1. The printer should be connected using a printer USB cable to the computer.
2. You need to have the printer full feature software installed on your computer.
3. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.
4. Make sure HP Smart App is installed too.

Do keep me posted.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[C-Installer]

Hi Alden4,

Thank you so much for your reply.

We have followed the instructions in your reply and waiting for the next steps.

[Raj_05]

Hi @C-Installer,

Thank you for your response, 

Is there anything else that I can help you with today?
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Alden4
HP Support 

[C-Installer]

HI Alden4,

We did like you've suggested but the printer still not recognizing the cartridges. 

Is there  a how-to to change the region? We changed the region to the closest country we are in but the printer still not accepting the cartridges.

I saw in other discussion that there is a specific set of instruction to do it or it will brick the printer.

Please advise.

Thank you.

[Raj_05]

Hi @C-Installer,

Thank you for your response,

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4

HP Support 

[C-Installer]

I have all the requested software, could you kindly provide more instructions