• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎08-11-2020 01:09 PM

HP Recommended
Product: Color Laser Jet Pro MFP M281cdw
Operating System: macOS 10.15 Catalina

Somehow my printer is stuck on stupid and only wants to print 2 sided. I have tried all suggestions and troubleshooting yet no luck. I dont even have my print on my computer set to go 2 sided. 
beyond frustrated with this! Wished I could have spoken to a live person instead of the big ole run around ive gotten online. So here I am in the community hoping I dont have to wait 2 weeks for an answer that works! 

1 person had the same question
1 REPLY 1

‎08-14-2020 08:55 AM

HP Recommended

@UGHHH2, Welcome to the HP Support Community!

  • As per the printer specifications, this model printer supports 2-sided printing. 
  • Which application are you trying to print from?
  • Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?
  • Copies & Pages should contain the 2-sided option within Microsoft Office applications.

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

 

For more info on printing 2-sided documents, refer to - How to Print on Both Sides of the Paper. Uncheck the 2-sided option.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.