Changing the 9020 printer to accept 962 instead of 964 cartridges

[Kurdeem]

I would like help to  be able to utilize the 962xl ink on the HP officejet pro. 

[Sneha_01]

Hi @Kurdeem,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Are you trying to perform a regional reset? Could you please elaborate?

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[Kurdeem]

Hi Rachel571

After reviewing the similar posts i believe the regional reset will allow for the 962 ink cartridges. So can you assist me with that process?

Kurdeem

[Sneha_01 · Accepted solution]

Hi @Kurdeem,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you move to a different country we need to perform a regional reset in order to make the printer work in the new region. I will surely help you with the Regional reset.

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer.

3. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.

4. Make sure HP Smart App is installed too.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support