Changing the printer to accept 962 cartridges

[Macaroni108]

I bought an Office Jet 9020 in Costa Rica, but then bought HP ink cartridges #962 from the US instead of #964 and they won't work. And I can't return the ink.

But I found in these forums that there is a procedure that can change the printer to accept #962 ink.

Does anyone know how to do that procedure so I can get my printer working again?

Thanks.

[Betty0610]

@Macaroni108

Welcome to the HP Support Community.

Yes, we'll have to do a region reset.

To do a printer region reset you need to meet the following conditions:

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer. 

3. You need to have all the cartridges from the old region/country.

Please do let us know.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Macaroni108]

Yes, we have all three things you listed.

To be safe, please give me a link to the latest printer software for a Mac running MacOS 12.3.1, Monterey.

Please let me know how to proceed.

Thanks. 

[Betty0610]

You'll get the drivers or the HP Smart App from here: https://support.hp.com/in-en/drivers/selfservice/hp-officejet-pro-9020-all-in-one-printer-series/239...

Once done, please let us know 🙂

Thanks!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[Macaroni108]

Thanks for the link. I'll install the drivers today and get back to you.

[Betty0610]

Sure, do keep us posted 🙂

[Macaroni108]

OK, the software was installed and is up to date.

So how do we proceed?

[Betty0610]

Have you installed the drivers or the HP Smart App?

[Macaroni108]

Yes, as I posted above, everything is installed. We've been using the scanner all this time, just not the printer.

[Betty0610]

My question again is, have you installed the HP Smart App or the regular drivers?