Check account error message on HP OfficeJet Pro 8030 printer

[TravellBuff]

HP OfficeJet Pro 8030 printer keeps showing Check Account message.  This started after my instant ink subscription was cancelled and I installed the regular print cartridges. I've seen several questions about this but no solution.  The printer will not print unless this error message is removed.  Account has no problems.  Would appreciate a solution to this problem.  

[Kuroi_Kenshi · Accepted solution]

Hi @TravellBuff,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding error code! 

We're thrilled to have the opportunity to assist you and provide a solution.

The "Check Account" message on your HP OfficeJet Pro 8030 is likely due to leftover settings from your Instant Ink subscription. Since you switched to regular cartridges, follow these steps to clear the error and regain full printing functionality:

Reset Printer & Check Internet Connection

1. Restart your printer – Power it off, unplug it for 2 minutes, and turn it back on.
2. Check your internet connection – Ensure your printer is connected to Wi-Fi or Ethernet.

Remove Instant Ink Dependency

HP locks some printers to Instant Ink until the account is fully deregistered.

1. Go to HP Smart website: HP Instant Ink
2. Sign in to your HP account and verify the subscription is completely canceled.
3. Remove the printer from your Instant Ink account if it still appears.
4. Check if your HP Smart app shows any warnings related to Instant Ink.

Use Genuine HP Standard Cartridges

• Ensure you're using genuine HP cartridges (non-Instant Ink versions).
• If you installed third-party cartridges, consider using genuine HP ones to bypass account restrictions.

Hard Reset the Printer

If the issue persists, try a full reset:

1. Press and hold the Power button for 10 seconds to turn off the printer.
2. Unplug the power for 2-3 minutes.
3. Press and hold both "Back" and "Cancel" buttons (or "Wireless" and "Cancel" on some models) while plugging the printer back in.
4. Turn it on and check if the message disappears.

Let me know if you need more help! 😊

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,