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‎06-28-2024 07:24 PM

HP Recommended
Product: HP OfficeJet Pro 9730e Wide Format All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Bought the OfficeJet Pro 9730e brand new today. Box was pristine so it wasn't returned and repackaged. Inserted the setup cartridges. The printer wouldn't recognize them. Would not align. I've removed/reinserted, I've done a hard reset, I've reset to factory. After the factory reset it finally recognized the setup cartridges, but now it's giving me a "need new cartridges to continue message." So, I went and bought a brand new set, installed them and guess what? Yep! It's asking me to install the setup cartridges. I'm stuck in an infinite loop of it asking for setup/new cartridges.

 

Someone please help!

I haven't even been able to print a test page yet. If you are tempted to reply with the boiler plate Remove/reinsert cartridges, clean contacts, do a hard rest, or reset to factory. Please don't. I've done all these multiple times.

Category:
2 REPLIES 2

‎06-29-2024 06:52 PM

HP Recommended

Still searching for a solution to this.

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‎06-30-2024 06:15 AM

HP Recommended

Hi @WilliamJohn71,

 

Welcome to the HP support community.

 

Thank you for posting your query, I will be glad to help you.

 

Please help us with the Printer serial number or the product number on a private message for further assistance.

 

Here is the link to find the product number:- Click here

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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