Clean print heads?

[TB1761]

There used to be a button in the supply levels window that you could click to clean the print heads. It is no longer there. 

The manual advises to click Settings > Tools on the printer itself. There is no Settings or Tools icon on the printer. 

How are we supposed to clean the print heads now?
Thanks

[TB1761]

cancel this. I found the 'swipe' thing. 
I had tried many times but nothing happened. 

Working now though

[Echo_Lake]

@TB1761

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,  

• Have you tried updating the printer firmware?
• Did you make any changes to your printer? 

I appreciate your efforts to try and resolve the issue.  If you come across something like this in the future, perform the steps from the document Print head Errors: https://support.hp.com/in-en/document/c04100778   
 

Hope this helps!              
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[TomW4]

Officejet H470, color doesn't print clearly

[Echo_Lake]

@TomW4

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Are you able to make clear copies from the printer?
• When was the last time it worked fine?
• What are the troubleshooting steps you have tried so far?
• Are you getting any error message or code?

Keep me posted for further assistance.

[TB1761]

Thanks but as I said above - I fixed the problem already.

[Echo_Lake]

@TB1761

Thank you for posting back. 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

Have a nice day ahead.