• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended

Has anyone tried cleaning their printheads using cleaning solution?

I have a Smart Tank 6000 that has no cyan output from the printhead.
I have seen youtube videos showing printhead cleaning by forcing solution through the printhead using a syringe.
Such as this: https://www.youtube.com/watch?v=l535MVMHP8M.
Thus far all other attempts including: Confirming cyan tank level is sufficient-90%, printhead alignment, many printhead cleanings, like 12, restore factory defaults, all have been unsuccessful. 

2 REPLIES 2
HP Recommended

I tried that and possibly ruined the print head because the ink left in the cartridge was thick and I may have pushed the syringe too hard with the cleaning fluid. The video mentioned , in passing,  the possible need to warm the ink in the printhead first. Based on my experience, that is an absolute requirement to thin the ink.  Other videos show you how to do that with a warm water bath.

Even if you clean the printhead successfully and let it dry, it is then empty and that air backs up into the ink pipe.  I tried everything from trying to run the cleaning and alignment processes multiple times, to a factory reset and even trying to fill the printhead with ink manually and sucking ink into the pipe.  Nothing would clear the air from the ink pipe until I installed a new printhead.  That could be because of possible damage to the printhead however so it is a risk paying $25 for a cleaning kit and wasting a lot of time vs just paying $40 for a new printhead that works.

 

If you find this helpful, please mark as helpful so others can be helped.

HP Recommended

I believe I have solved my issue by cleaning the printhead with a cleaning solution. The solution was 80% windex & 20% alcohol. I got this solution recipe from this Youtube video: https://www.youtube.com/watch?v=VzzgvM3tH-Y
I used the procedure I saw in the previously mentioned video. https://www.youtube.com/watch?v=l535MVMHP8M

Waited 4 hours for thing to dry. Installed the printhead and it is now printing beautifully. Thanks for your assistance. Fingers crossed. I won't have problems in the near future.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.